1. Contact us
Send a brief description of the concern to [email protected]. Avoid sending sensitive evidence by ordinary email; request a secure transfer method if needed.
2. Acknowledgement
KODIAK PI aims to acknowledge a complaint within five working days and will provide a reference and expected review timetable.
3. Review
The complaint, relevant instruction, communications and records will be reviewed. Further information may be requested through a secure channel.
4. Response
A written outcome will normally be provided within 20 working days. If more time is reasonably required, the reason and revised date will be explained.
5. Escalation
Where the concern relates to personal information, you may complain to the Information Commissioner’s Office. Insert any applicable professional body, ADR provider or insurer escalation route before launch.
Draft updated: 4 August 2026.